We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

DEFECTIVE/DAMAGED ITEM

We sincerely apologize for the inconvenience!

During transportation, accidents can happen. You can rest assured that we are here for you.

If you received a damaged item, please report to mattie@jiahaven.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.

A return of the damaged product is not needed.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-DEFECTIVE ITEM

Products that are not defective can be returned for refund. If you are unhappy with the purchase, please contact the customer services first and send the item(s) back to our Distribution Center in accordance with the following Return Policy.

We allow consumers to apply for return within 14 days after signing. No returns made after 14 days from the purchase date will be accepted.

Items must be with their original label and packaging.

Items must be free of stains, makeup,deodorant, or wear.

The customer should be responsible for return shipping costs and taxes caused.

Note: The original shipping fee and insurance are non-refundable.

RETURNS METHOD

All returns are refunded via store credit into your shopping account, or return according to the original payment method.

If we are unable to process a credit to your credit card (expired, invalid or closed accounts), we will provide you with a credit to your account to be used on future purchases.

NON-REFUNDABLE ITEM

1.You can only return items that are unused, unwashed, have the original tags/packaging attached.

2.The following items cannot be returned or exchanged:gift cards.Items with non-returnable marks and free gifts cannot be returned.

3.Our company do not provide refunds in case of product misuse.

CANCELLATIONS/MODIFICATIONS

Unfortunately we can not typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at mattie@jiahaven.com to see if a modification can be made.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.

Please email us at mattie@jiahaven.com explaining your situation and if we haven’t shipped your order yet we can make the change!

If you have any further questions, please contact mattie@jiahaven.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mattie@jiahaven.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mattie@jiahaven.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.